Because messy systems cost you time and money - Plus when you are not tech savvy- it all can be very daunting! 

Workflow reviews & system setup

Paperwork and digital file organization

Tools & templates to keep your business humming

"Before you purchase a home, you hire a home inspector—someone who checks the foundation, points out flaws, and identifies areas for improvement. I do the same for your business."

With over 28 years of customer service experience, I bring bold insights and no-nonsense strategy to small businesses ready to grow.
Think of me as the Gordon Ramsay of customer experience—tough love, no fluff, and actionable feedback that actually moves the needle.

Using my signature Molly B. Method, I’ll help you set a gold standard of service that makes your business unforgettable.

✨ What’s Included in the Business Audit:

✅ Customer Service Quality Review
✅ Ease of Use Assessment — How easy is it to do business with you?
✅ Cleanliness & Presentation Audit — In-person and digital (website, social media, email)
✅ In-Person Operations Observation (if applicable)
✅ Workflow & Admin Process Audit — Streamline what’s slowing you down
✅ File & Document Organization — Reduce clutter, increase clarity
✅ Custom “Business Plan To-Do List” — Targeted steps to increase revenue
✅ 1 Follow-Up Accountability Call or Check-In
✅ Custom Molly B. Smart Business Card — All your links, one tap

💡 Bonus: Get 20% off bookkeeping services for 3 months when you bundle with this audit package!